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Articles in Category: Collaboration Company

Collaboration Company Los Angeles, CA

Good Customer Service Skills and Maintenance Agreements

Sunset Studios Media Solutions, Inc. is an audio visual collaboration company which dedication to good customer service skills and our customers comes first.

Sunset Studios is a company dedicated to integrating entertainment technology. We specialize in doing service, design, engineering, system documentation, project management, wire installation, implementation, programming, commissioning, performance calibration and of course, dedicating time to good customer service skills, maintenance & support for many clients across the country, especially in Southern California.

We have been working for more than 35 years in the audio-visual spheres of business. We know every element of the intricacies of the work. Because of our high level of professionalism, we create each project customized to the wide range of our client’s requirements. We value our clients time and understand the importance of their audiovisual systems, in bringing their visions to life. This is why the practice of good customer service skills and have the assurance of a long-term maintenance agreement is of the utmost importance to us.

Sunset Studios not only brings the latest technology to our clients, we provide a new lifestyle as well.


We care about our clients especially after finishing the work and the warranty period. For that reason, Sunset Studios has a 24-month “After warranty service” contract, which takes away a lot of pressure from the clients. We want our clients free from having to worry about all the details of maintaining their new installations, which is often put on the customers to pay or make repairs after the initial warranty period is over. Now we do it!

Sunset Studios sets up this service because we were often asked, “What should we do after the warranty service, who will care about all of our equipment?” It’s a good question because sometimes the client spends a lot of energy and money creating, for example, a new conference room, auditorium, home theater, light control, and smart home, but after the warranty period, a problem comes up and somebody must deal with it. Good customer service skills, to us, are about providing an excellent experience to our clients where they feel completely unburdened and at ease, not just during the installation period.

Good Customer Service Skills and Quality Collaboration Company

After the warranty service is a Support and Maintenance Agreement, which provides an opportunity to care about the client’s equipment and design. Signing this agreement, our clients receive the following maintenance program:

  • Quarterly Scheduled preventive maintenance
  • Scheduled firmware updates
  • Enhanced 4-hour Emergency on-site service calls (for fault diagnostic and repair)
  • Telephone support
  • Set up online monitoring
  • Expediting RMA procedures as defined by specific manufacturer Replacing faulty appliance (RMA)

Also, the clients can receive equipment insurance, which in the case something needs to be replaced, loaner equipment will be installed to get the client up and running should a component need service that will take time.

The Support and Maintenance Agreement, after the Warranty Service Contract, gives the huge benefit of both preventive measures and problem-solving should a situation arise. Scheduled maintenance gives the opportunity to identify and repair faulty equipment.

Because we do quarterly checkups and can be in the field as our clients need, this will also guarantee longer working time for the equipment and save our client’s money in the long run. If something happens, we bring the client’s equipment to the manufacturer for repair. The client doesn’t spend any additional energy at all!

Call us anytime or use our contact form to set up a Free Consultation where we come to you to answer any questions you have about a project you want to see come to life! 

TAGS: Collaboration Company | Good Customer Service Skills | Support and Maintenance Agreement | Warranty Service

Team, Huddle or Collaboration

Collaboration as it is practiced in the Tech Manufacturing corporate culture

I remember when multipurpose room meant choosing between overhead projector or Zumba class. Today our corporate clients are more sophisticated as key executives have effectively brought their devices, smart phones, and tablets, into the boardroom. This consumerism in the boardroom has in effect caused the corporate environment to "up their game" with interactive collaboration.

Decision makers have begun to guide Corporate Communications to "Corporate Collaboration".

If synthesis can be called intelligence applied, the decision makers in charge of guiding corporate communications have begun to realize that the multipurpose boardroom is no longer a passive listener environment. The multipurpose boardroom today has become more interactive with the sole purpose of technology being to stimulate and enhance collaboration in this important workplace environment. For this reason, Sunset Studios provides guidance not just with the boardroom spaces but also any number of smaller group team-areas we call Huddle spaces.

A multipurpose boardroom today is just that "multipurpose" but typically is a space where executives or partners will gather to discuss and develop agenda for the company. As the workplace, today has shifted to accommodate telecommuting off-site participants, so has the boardroom which calls for at minimum an effective speaker phone solution. Most larger rooms use an installed teleconference system that enables end-point to be heard through speakers installed providing better acoustic response than a speaker phone.

But as the work flow in these rooms has become more about collaboration, the element of interactive participation has begun to play more important roles. The move from video conference to video telepresence has called for better resolution video from endpoints onto better designed space metrics. The relationship of the screen to the participants is not just for the video image of the person speaking but also for effective sharing of the screen.

if Collaboration is not simply watching slides then, what abilities are called for?

  1. Providing viewers, the desktop cursor to others to highlight, change and otherwise interact with the presentation.
  2. Shifting to another end point's desktop for viewing in the overall meeting
  3.  Ability to shift between audio conference to video screen sharing at any time.

Here is an example of a collaboration space optimized for cooperation

Sunset Studios thirty years of practicing "the only constant is change" in the visual presentation market; has uniquely prepared our team for the challenges of providing a collaboration synthesis to our client's boardroom experience. Our focus on enabling a positive user experience comes from making the systems operation simple.

This becomes an essential point allowing our clients, executives, and partners in the corporate spheres, to concentrate on their work at hand, not how to use the systems we have designed and installed.   

TAGS: Collaboration | Corporate Automation | Home Automation

Choosing Your Conference Room Display Monitor

According to a study by the National Statistics Council, employees spend on average 37 percent of their time in meetings, with more than 11 million formal meetings being held in the United States alone every day. In this day and age, these meetings involve a conference room display monitor more often than not. There are several factors to keep in mind when settling on a new display to incorporate into your meeting space:

  • Readability: Can everybody in the conference room read what is displayed on the screen? Take a seat in the back of the room and conduct some tests with font sizes typically used in presentations and spreadsheets. Sometimes even a 70 or 80” display will fail to deliver on this level, even in a small meeting room. One solution: swap out the display for an HD projector – the difference between an 80” display and a 100” projected image can be huge.
  • Resolution: This one goes hand in hand with readability. In the case of come flat panels, it can be difficult to sync a computer, tablet or smartphone properly to ensure the best image quality for a presentation. Also, if you’re going to visualize more data than a typical PowerPoint presentation, you’ll need a display that renders at higher resolutions such as Full HD (1920x1080).
  • Brightness: In any given conference room, ambient light is your best friend or worst enemy. The amount of control you have over the light will play a factor in whether you go for a direct view display (which makes it easier to adjust contrast and readability) or a front projection solution.
  • Connectivity: Does the display you’re considering have options for HDMI? USB? VGA? Can you utilize wi-fi? Given the sheer number of devices that could conceivably be plugged in during a meeting, you want the display with maximum versatility.

No matter what model you choose, increasing readability and technical flexibility setup will eliminate frustration, encourage communication among your collaborators, and increase the efficiency of your business. Let Sunset Studios pick out the perfect conference room display monitor for your workspace. Contact us today.

TAGS: Conference Room Display Monitor | Technical Flexibility Setup

Google Plus, Vidyo, and his Holiness the Dalai Lama (No, seriously)

The Dalai Lama made some news this week, and not for the usual reason.
After being denied a visa by South Africa under pressure from the Chinese government, his Holiness the Dalai Lama of Tibet found a way around.  He signed up for Google Plus and had a little video conference chat with Archbishop Desmond Tutu, courtesy of Vidyo, which provided its new telepresence architecture that scales video quality with each individual's connection.
No word yet if they're Facebook friends.
Read more about the lively video chat and about Vidyo and Google Plus below:

TAGS: Google Plus | his Holiness the Dalai Lama | Vidyo